🎄🎅🏼 BEGINNING ON BLACK FRIDAY, ALL CHRISTMAS DECOR CAN NOT BE REFUNDED OR EXCHANGED.
Private Workshops
We require a $100 deposit to book a private workshop (party). With this deposit, you are committing to the date you indicated. If you need to cancel before one week, we will credit half of your deposit to another workshop or studio time. After that time, you will have forfeited your deposit, as we may have turned down other events on your scheduled date.
We require a minimum number of 10 guests for a private workshop. Once the minimum number of participants is met (and we have received a project deposit from your guests), we will refund your initial deposit or we will refund your deposit on the day of the event.. If you are unable to meet the minimum, the deposit will be forfeited. If you choose to cancel your private workshop (party) the deposit will not be refunded due to the nature of our studio and the demand for private events on our calendar.
For private parties, we require all guests to submit their project forms at least 72 hours in advance so we can prepare the materials for their customized project.
Refunds for DIY Workshops
Due to the customized nature of our workshops, we do not offer refunds (unless we need to cancel the workshop due to low participation, dangerous weather conditions or unforeseen accident or illness on behalf of an instructor).
If you cancel a DIY a week before the workshop , we will offer you a refund.
If it’s within a week, we will be happy to have you complete your project at another time. We require that you come in to complete your project within 45 days of your previous reservation.
Late Arrivals: Due to the nature of our workshops and the time needed to complete each project in the allotted time, we ask that you arrive 5-15 minutes early. We will begin our workshops on time. Late arrivals may be asked to reschedule.
Minimum Guests: Due to staffing, we reserve the right to cancel workshops if attendance is below 5 guests.
Changes to Project: We do our best to customize the project per your specifications. If you have any questions during this process, please feel free to email us. We typically begin customizing the products 72 hours before the workshop, so any changes made within 72 hours, may result in additional fees ($10 per project). In addition, if we procure costs in obtaining graphics for your project and you change your project, you will incur an an additional $10 charge.
** At the beginning of the workshop, we will not be able to make any major changes to your project (as we will be focused on the timing of the workshop). We will do our best to help you.
Refunds for Boutique Items
We want you to be satisfied with your purchase! But we are a small business and have certain guidelines for returns and exchanges. We do not offer refunds.
All items made by our local artisans can not be refunded. If there is a defect in the product, we will work with the artisan to remedy the situation, or possibly offer an exchange for another item from the same artisan (they are an awesome + a talented group of people - so no worries!).
For our "found items" we will offer an exchange within 15 days of purchase. If for some reason your product is defective, please contact us and we'll make it right. We do not offer exchanges or refunds on custom made projects.
🎄🎅🏼 BEGINNING ON BLACK FRIDAY, ALL CHRISTMAS DECOR CAN NOT BE REFUNDED OR EXCHANGED.
HOLIDAY EXCHANGE POLICY
We will extend exchanges through January 15, 2024 for holiday gift items. The exchange must have proof of purchase (a receipt number or name of the purchaser), all tags must be on the items and in perfect condition. Please note that exchanges for artisan items will need to be exchanges within that artisan and will not include holiday items.
* Furniture, fixtures (lamps/chandeliers/lighting) and custom orders can not be returned or exchanged. Once the sale is made, it is a final sale.
For Special Workshops:
Brush Stroke Calligraphy , A Perfect Pairing (Wine+DIY), Belles & Board Workshops, Canvas Painting, Wine Glass Painting, Giant Cozy Blanket and Jewelry Stamping), Charcuterie, Floral Centerpiece Box, Cookie Workshop, etc…
These workshops are deemed as third party workshops - as we bring in instructors to teach the workshops.
Typically these events become sold out, as we have limited seating for these specialty workshops.
If you are unable to attend prior to payment, please email us at info@pineandpigment and let us know, so that we can go to our waitlist to fill your space.
After paying, if you can not attend this workshop, please let us know asap so we can backfill your spot and we will offer you another opportunity to come to a future workshop. If we are unable to fill your spot, you will have forfeited your payment.
We understand that things happen, and we will do our best to accommodate you in another workshop. However, it is the customers responsibility to reschedule their workshop In a timely manner (within 3 months). In addition, we request that you email info@pineandpigment so we can update your online payment record. It’s important to us to establish a paper trail.
We do not offer FCS discounts or the use of donated gift Pine + Pigment cards at these events, because of third party affiliation.